Sample Heating & Air

Residential HVAC · Spokane

Last 30 days Agent active
After-hours jobs booked Recovered
$14,280
across 38 jobs the front desk would have missed
Calls & texts handled
247
▲ 100% answered, 0 missed
Avg response time
8s
▼ from ~6 hrs callback time
Missed-call recovery
73%
▲ of lost calls re-engaged
After-hours coverage
24/7
nights, weekends, holidays
Office hours saved
31 hrs
▲ staff time freed this month

Calls handled by hour

Business hours After hours
12a4a8a12p4p8p11p
41% of booked work came in outside 8a–5p — when the office phone used to go unanswered.
What the agent booked 38 jobs · 30 days
Repairs 16
Maintenance & tune-ups 11
Emergency — no heat / no cool 7
New estimates 4

Agent activity

6:42 PM
BookedAC not cooling — Tue 9:00 AM
$89 diagnostic · confirmed via text
2:14 AM
BookedNo heat — emergency slot 7:30 AM
after-hours · $240 avg ticket
11:08 PM
LeadFurnace noise — captured callback
texted morning availability
4:55 PM
MovedMaintenance — Thu → Fri 1:00 PM
rescheduled at customer request
1:30 PM
AnsweredPricing — sent estimate range
$95–$140 service call
8:21 AM
BookedAnnual tune-up — Wed 11:00 AM
added to route automatically
Sample Heating & Air · workspace #DEMO-204 · synced 2 min ago Built on Katalyst